I have an on going problem with savastore since june 2005 i have sent 9 emails been, around their call centre more times than i can count, sent e mails to [email protected] (joint MD) and [email protected] (head customer services) and still no response,What more can i do?
There are lots of complaints about Watford/Savastore. The FE has, in fact, asked them to come on board as a Forum Member, but they seemed to have declined. More fool them. I, personally wouldn't buy anything from Watford/Savastore.
But [email protected] (Customer Services Manager) is not the same as [email protected] (Shiraz Jessa, Managing Director) and although they might be a Forum member they are not logging in and keeping us up to date.
pj123-- Peter Hills is not a Forum member, just a representative for Watford Electronics/Savastore and a supposed possible link for forum members. Since the link in my above posting, I do not recall any further communications in the PCA forums from the said gentleman.
in response to an e mail to the finance company cancelling agreement and copied to tech support,[email protected](joint md) [email protected] and peter hills, I received an e mail from jenny that she no longer works for customer support.This means that the present staffing level at [email protected] is 1 person and 1 dog.The person is responsible for answering customer problems and the dog is there to stop him\her getting to the e mails
I believe the FE did ask them to join in the Forum but don't really know what happened after that. I have used Savastore for a few years now and had a good level of service from them but I also recently had very poor response from them and I don't think I'll be dealing with them again, unless of course they do finally get it sorted out and even then I'll think twice about it. If someone from Savastore reads this then I wish to point out that you're losing customers by the poor service you are giving and I for one will be shopping elsewhere. If you can't or won't provide the service that you used to then you'll go out of business eventually as there are lots of others who sell the same items just as cheaply. I just spent over £500 this week on computer items and not one item was bought from Savastore, in the past they probably would have got about half the order if not all of it but not now.