Hitachi travelstar drive failure

  T0SH 09:43 14 Jun 2006

Very recently this 40GB 2.5" laptop drive (Manufacture Date Jul-05) failed in use

I used the Hitachi Drive Fitness test software to generate a failure code then contated Hitachi customer service via their website quoting the drive serial number & failure code, asking how (since I am not sure on the origins of this drive I may have bought it or I may have upgraded it with a larger drive in any of a few a colleague`s/friends laptops) I should go about returning it for repair or replacement

I recieved this as a reply by e-mail yesterday, and given that this drive is less than one year old are they allowed to do this ?

"Dear Sir / Madam,

Thank you for contacting our Hitachi Technical Support Center

We have checked your drive details on our system and have found that this
is an OEM drive which unfortunately we cannot replace for you.

This drive was sold to a system manufacturer to install into their own
complete computer system. Unfortunately there is no Hitachi Global Storage
Technologies warranty with this drive.

May I suggest that you contact your system manufacturer or your point of
purchase in order to get a replacement unit processed.
If you cannot locate the Shop ,than please send in a valid Proof of
Purchase of the same drive and we will escalate your case to the warranty
department .You can e mail it to [email protected] or fax to
0031205864535.And Only if you bought the drive single ,not toghether
with a system like lap top or notebook.

Best Regards
Don Consiglio
Hitachi Technical Support Center"

Regards Harry Clark

  DieSse 00:59 15 Jun 2006

Yes, of course, your first point of contact with any warranty claim should be the place you bought it.

You have no contract of any kind direct with Hitachi - you do have one with the place you bought the drive.

If you do work on systems, and in the course of the work replace parts, it's your responsibility to keep track of the parts you supply.

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