help blue screen

  KevinFawcett 16:01 01 Aug 2014

I was wondering if anyone could help me as my pc has a blue screen on start up which says bad header pool. I have researched over the internet on how to fix this but to no avail. My pc will occasionally work in safe mode however i am unable to restore it to a resore point and just restarts again. I have also tried the last known good configuration and this will not work either. Ideally i would like to do a factory reset,if this is possible as i cannot access my home screen to do it that way is there another way?

  KevinFawcett 16:31 01 Aug 2014

Sorry i am using windowns 7 and its an hp. I have tried reapair install and it wont work and the system restore gives me no restore points. I literally cannot do anything no system restore or repair. I will ideally like to do a factory reset if possible?

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