Having read the thread concerning difficulties between a customer and a computer manufacturer, it becomes clear to me that:
a) Reviews in PC Advisor depend entirely on information supplied by the company and on a short experience with that particular system being reviewed. Reviewers do not appear willing to offer opinions based on their experience of the company or previous performance in terms of hardware or customer support.
b)A lot of people are not happy about this!
Personally, I would expect a professional reviewing anything to have the courage to write into a review everything that they themselves would consider before buying something.I was quite shocked and disappointed to discover, through reading in this forum, that PC advisor do not operate this policy.
I would expect that if reviewers are going to restrict their reviews to a brief experience of that particular piece of hardware; if they are going to refuse to either refer to other highly relevant information or to stick their necks out and offer some subjective advice based on their professional and historical knowledge, then the least they could do is tell us about it.
It is frankly absurd, for example, for a reviewer to highly recommend a product based on the customer service offered, when they know that they would'nt buy from that company because they've seen and heard of severe and chronic problems with the service offered by that company over the last year.
If it isn't going to happen that way then why doesn't PC Advisor state something like that:
previous, or other current, products and performance of manufacturers is not taken into acount when reviewing equipment.
I don't mind if PC Advisor are going to restrict their reviews in this way, but I do mind that I nearly bought a computer based on those reviews, not knowing that past irresponsible or exemplary behaviour by the companies concerned did not inform those reviews.