On Saturday I was looking for accommodation for tomorrow night on a well known last minute travel site. The search produced one hotel with, just for that night, double rooms with breakfast for £8! I booked 2, one for my wife and one for my daughter and her friend. I received a confirmation of the booking and notification that my CC would be debited.
When I checked the same hotel's standard rate was £170 a night. So I emailed the travel site to check that they were charging me and that there was no more to pay. They replied sying that they had 'reviewed my booking' and debited my card and there would be no more charges for accommodation.
Today I got a phone call from the hotel saying there must have been a mistake. I explained what had happened and also that on receiving reassurances from the travel site had booked and paid for theatre tickets. They agreed that they should take the matter up with the travel site.
I just heard that they will honour the booking because the travel site had confirmed it twice!