Hello :) I've come back off holiday to find my latest purchase (from Watford.co.uk) has finally arrived after weeks & weeks of waiting...a gorgeous External Sony DRX500 dvd writer :) I was just about to try it out this morning when I noticed the warranty card...They've sent me an Austrailian model :( They said nothing about this in their 'daily' emails to me regarding ordering/delays/more delays/shipping. I can't register it, What am I gonna do if it breaks down or worse...doesn't even work.
[email protected] As you purchased the dvd writer in the UK the warranty is covered by the retailer ie Watford.co.uk. Any complaints should be directed to them. I never fill in registration cards. It always help if purchases are paid for by credit card as this gives one extra cover in case of any problems.
Take this matter up with Watford. Your purchase will be covered by the Sales of Goods Act.Watford are responsible, should this item fail.I have purchased many things which have been manufactured in far away lands,[just check your own computer] but the warranties sometimes have 'local' company, who represent the manufacturer.
Just a little update. Watford emailed me a few days ago with an apology. They said they would check to see what happened with their suppliers and also said they may have to replace it at some point (so I'm not using it :( incase it has to go back)
I was thinking since this is an Austrailain drive, I'm going to have to use up one of those region changes just to get it to play UK dvds (Austrailia = region 3 I think?)
Get watford to put on letterheaded paper that they will support your drive - you can't use an email as proof, should the need arrive, they're just too easy to fake - just a suggestion - you've spent your money, you want to be covered...
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