Great Gericom Aftersales Service

  Zurdo 14:31 16 May 2005
Locked

For a change, a good report of aftersales service in the comp. business, I bought the Aldi/Gericom laptop last Sep. for my daughter at Uni. Recently the graphics started playing up ( dotted vertical lines ) so rang the Gericom helpline. This got their German call-centre and an extremely polite young man (could speak German, English, Spanish and Portuguese!!) immediately arranged for the laptop to be picked up by DHL and sent to a company in London. DHL picked the unit up a week ago and it was returned today with a new Motherboard and everything seeming to be OK. How's that for service?? :-)

  rickf 14:53 17 May 2005

Great service and BRitish businesses can learn a thing or two if they are to stay competitive.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

AMD Radeon Adrenalin release date, new features, compatible graphics cards

Inside the iMac Pro - Apple's most powerful Mac yet

iMac Pro release date, UK price & specs

Comment nettoyer Windows et optimiser son PC gratuitement ?