I thought I would add a positive story to the forum to prove good service still exists in these hard times
I bought a Toshiba 19' LCD television about 8 months ago and it has developed an intermittent fault. On returning to the site it came from they would appear to be no longer, so I contacted the UK Toshiba Service Centre
A couple of brief questions and a replacement shall be delivered tomorrow ~ no fuss, prevarication or excuses just good service
So guess whose telly's I'll look to first when I need another?
On the last Laptop i bought directly through a Toshiba outlet centre in Kent. Saved £££ on doing it this way & got an extended warranty as well. In fact just had an email from Toshiba telling me it has ended. Current Laptop does everything it was bought for.
Only gripe is that it can only take x2 1GB of RAM. So unlikely to run Vista on it!
Unfortunately some companies try to find reasons not to replace items even in the 12 months particularaly as my contract is with the retailer. They could also have offered a repair or reburbished unit as it is over 6 months since the purchase so I was very pleased with Toshiba's response.
I'l look at their outlet next time i have some money ~ thanks
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