Many thanks for taking this matter further with Fujitsu-Siemens, which I
appreciate, however I will need to escalate this to the very most highest
level, within Fujitsu-Siemens. I have spoken to Alan White, who has said
about the issue being black and white, and to the letter of warranty.
However as you may or may not be aware I will be taking this to the highest
level possible, as I have quoted in the e-mail I have sent previously
outlining my concerns. As Fujitsu-Siemens obviously do not want this matter
to be rectified mutually, I have no alternative. I will say Celestica and
all its staff have been most helpful in supplying myself with the relavent
information, and advice.
Please put this to Fujitsu-Siemens that I will be proceeding with the
1. All correspondance will be forwarded to Watchdog, who are extremely
interested and sympathetic in this case(and they say is not the first time
they have had similar cases with other manufacturers). I have also been
requested to forward all the evidence of this case to them, including
pictures, letters and e-mail.
2. Contacting the office of fair trading, and trading standards for there
comments on this case.
3. Contacting Citizens advice bureau, for their comments and advised action
4. Seeking and independant second opinion as to the damage caused.
5. Obtaining solicitor/legal aid, etc for the case to go to court.
6. Writing to ALL PC computer magazines, and supply them with FULL evidence
of my case.
I am most disheartend, displeased, and totally shocked at what I have had to
go through. I have taken hours out of my working day, as well as the initial
day off I had to take when I received the letter, where I stayed at home to
try to reach a sensible decision.
If the "bottom line" is such that Fujitsu-Siemens feels they can alienate
its customers, I will certainly not be offering my advice to purchase of any
such units again, from any source.
To close as I have said before, I have given every opportunity to resolve
this matter mutually, and although this has obviously not been the case with
Fujitsu-Siemens, I have no alternative but to follow the above steps
I would appreciate an e-mail from someone in higher authority to re-evaluate my claim, under warranty, which I feel I qualify for.