I just posted a gripe about another company on another thread that is causing me to tear my hair out. In the interests of good karma I thought I'd give a success story too.
I have a 100Gb Freecom FHD-2 Pro external USB powered hard drive. I bought it 10 months ago in the USA when I was working there.
A few weeks ago, it simply failed to be recognised when plugged in during my back-up procedure...I could see my work going down the pan! (The old freezer trick resurrected it long enough to grab the data) :)
I emailed Freecom UK with the serial number and description of the problem - by return email I got the RMA number and address.
Just over a week later, I had a brand-new, fully packaged hard drive from Freecom.
For such an old drive, and for one bought in another country, I thought Freecom's response was the best I could have hoped for - one happy bunny here.
The Freezer Trick is a method of last resort, and should only be attempted when all other avenues have been exhausted.
Basically, I put the HDD in a plastic bag, then put it in the freezer for an hour. Exactly *why* this should work is anyones guess. Something to do with the cold contracting metal components I imagine.
Worked for me, anyway. Its the second time I've revived a dead HDD temporarily with this trick :)