I always find these type of 'help' offers, especially from national and local government confusing. There always seems to be a 'catch 22' situation in the making. National government tells you to go to local government for grant aid, and local government then inform you that 'possibly' you do not fit the criteria, or there is a shortfall of appropriate funding.
In the case of Gas, Electricity and Water, the main essentials in most peoples lives, the national government should provide stringent rules and conditions, which control the utility companies, and I am not just talking about windfall taxes or so called watchdogs and newly provided establishments whose supposed task is to provide safeguards, correct and easily understood and available information.
Over the past month I have been in negotiations with various utility companies, regarding price capping possibly till 2010/11. Its strange when you mention to a previous gas only provider company like the old respected British Gas, that you can buy gas cheaper from a electricity company like Eon at cheaper rates, and vice versa.
A case in mind, I have just had a quarterly electricity bill delivered today, from a meter reading last week. On that particular bill, there are three different increased price changes, and I can only suspect that things will get worse. Unless of course, something of notice is done about it. No point in the government stating that £XXX millions are being provided, when it doesn't seem to filter down to the needy. No point in spending masses of money on advertising trying to tell you your rights or what is supposedly available, and the remaining budget or funds become extremely limited or non-existent.Real 'seen to be done' action and remedies are needed and required.