I bought a Panasonic widescreen TV from them 2 yrs ago by telephone mail order. The price was cheaper than elsewhere, but I had to wait a long time for delivery - about 4 months - they blamed Panasonic, which is fair enough, but I was advised it would be 2 weeks when I placed the initial order.When finally delivered, within 30 mins the TV packed up. Empire sent an engineer, but I refused to allow repair, so this was then collected and replaced with new one which took about 3 weeks to arrive (again Panasonic was blamed), this didn't work at all! So I told them to collect and they credited my credit card in full.
I think perhaps I was unlucky, and I guess Panasonic's quality control was at fault. To their credit, Empire Direct refunded me without fuss, but I wasnt happy with the very long delays in delivery and I kept on having to chase every week.I am sure however that you will hear from many people who are happy customers and certainly, their prices are very competitive.