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EDF Smart Meter not showing rate 2

  JohnD 12:42 11 Apr 2020

How can I make my Smart meter display Rate 2 for the night time reads. I must still be on a 2 rate tariff as the EDF readings uploader still required two rate. EDF are not getting reads automatically do I need to send reads manually.

Model Landis + Gyr E470 Type 5424. It has 1 green button A and grey button B.

  JohnD 14:17 13 Apr 2020

Thanks for your reply.

When I pressed green button A the all the alphanumeric LCD elements activate showing no data. Then goes back to rate 1. If I carry on pressing I see what looks like engineering data, but no rate 2 appears.

After midnight the display switches over to Rate 2 display automatically.

I contacted EDF via their SMS service and they now say I was moved to single rate. But if that is so, why would I be seeing Rate 2 at midnight.

I also checked the EDF websites to upload manual reads, and that too requires two rate readings. As if I was still on economy 7.

Anotherthing I noticed is the Chameleon IHD under meter information shows 16.495 kWh, but on the actual meter for rate 1 it says 14. So I guess the difference is rate 2.

So why would EDF say I am on a single rate when rate 2 appears at midnight?

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