Eclipse Computers, Coventry - buyer beware

  Haysi 16:20 04 Nov 2005

Bought a 'kit' PC off them and after quite a wait for delivery, when assembled, the PC had problems finding the hard drive at start-up, usually needs several re-boots before it recognises it, I don't have facilities to narrow it down any further than drive or mainboard and Eclipse have been no help at all, the standard suggestion when you phone them is 'get up-dated drivers' - no offer to replace any parts or anything, while trying to trace the problem I used a number of different diagnostic software and this revealed that the graphics card that they claim is 128Mb only has 32Mb and RAM that they list as 400Mhz PC3200 is identified by diagnostic software as 333Mhz PC2700.
I was advised that I could return everything for a refund under both the 'distance selling regulations' and 'the sale of goods act' but they will not respond to letters, faxes or email and phoning them is a waste of time, the last person I tried to speak to put the phone down on me.

  smy13 19:09 23 Feb 2006

click here
Your not alone

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