I'm a fairly regular customer but last few days I've met with a most unusual situation. I just wanted two 256MB SD cards, and Ebuyer's price was £13.55 each inc. vat and free shipping.
Each time I tried to order the cards Ebuyer checkout insisted adding £1.99 carriage. I sent an enote to Customer Service who confirmed the web page did say free carriage. Anyway, I sent for the two SD cards which were a good buy even if Ebuyer had got it wrong.
The positive 'free shipping' answer prompted me to follow up and I asked if I'd get £1.99 refund.
Today I've had this reply (copy-paste extract)...
"Thank you for contacting our customer support team.
In response to your enote, I can confirm that because you have ordered 2 of the Ebuyer 256MB Secure Digital Card Retail and therefore you will be charged shipping carrige.
If you had only ordered 1 of the items Ebuyer 256MB Secure Digital Card you would not pay for the shipping carriage as there is a free shipping bean,however because you have ordered 2 on one order you will have to pay the extra carriage for this. Therefore the free shipping bean will have only been used for 1 of the items you have ordered.
I do apologise for any inconvenience this has caused you."
So next time I see free shipping on an Ebuyer offer and I want more than one, I must order individually.