Distance Trading Regulations

  GRFT 06:15 11 Mar 2005

I wish to return goods under these regulations and have informed the suppler that I wish to do so but my emails are ignored. What is my next step?

  medicine hat 09:23 11 Mar 2005

Which supplier, what goods and when did you receive the goods?

  GRFT 12:22 11 Mar 2005

I don't really want to post that information until the issue is resolved. Suffice to say that the supplier was informed well within the seven-day cancellation period. There is a point of contention under the exceptions ruling but I'm confident that I have a solid case.

  medicine hat 13:40 11 Mar 2005

Right. Are you saying the supplier has advised you the goods are not covered by the DSR or that you have checked over the DSR and are not entirely convinced you are covered? Either way it would probably be a good idea to have a chat with your local Trading Standards.

  spuds 19:58 11 Mar 2005

Distance Selling Regulations click here

Trading Standards click here

  GRFT 08:37 12 Mar 2005

Well, I'm pleased to say that the supplier has had second thoughts and now agrees to cancel. Thanks, spuds, for the links.
It's my impression that few online retailers are aware of the regulations. They must, for example, give prior notice to the buyer of the right to cancel the order. I do quite a lot of buying online and only one supplier, Panasonic, has ever provided this information. This was in the form of a printed notice included with the goods.

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