Thank you for your email. I am sorry to hear that you have received a call that you do not wish to receive. To clarify, can you confirm that you have a print subscription - if so this should certainly not be happening.
If you do not have a print subscription (you mention an annual online subscription, but this is not available), it may explain why you have received the calls.
Alternatively it will be a glitch on your record which means that the correct box has not been ticked. I can assure you that this is a very rare occurance, and if you send me a private reply with your name and contact details, I will arrange for this to be dealt with immediately.
Again, apologies for the inconvenience caused, and as soon as I have heard from you I will be in a position to deal with your enquiry.