Dell moving customer support to Glasgow.?

  fuzzyone 18:51 09 Feb 2005

Having just watched the early evening Scottish news, one report immediately caught my attention.

Dell, have apparently either bought or are leasing the old W H Wills ciggarette factory in Glasgow, with the intention of it being used as a "contact centre".

Does this mean, for sales only, or does it mean that customer support will be based here too.

I know Dell has a presence, here in the forum, would it be possible to throw some more light on this move,? or will we have to wait for the official announcement, supposedly next week.

  fuzzyone 18:52 09 Feb 2005


cigarette even.

  GANDALF <|:-)> 19:33 09 Feb 2005

OMG!, I will never understand them now. ;-)))


  fuzzyone 19:48 09 Feb 2005

GANDALF <|:-)>

Aye ye wull.

  igk 16:10 10 Feb 2005

Makes a change from Bombay or whatever they call it these days! och aye the noo.

  TomJerry 10:32 13 Feb 2005

No matter where tech support is located. You will never see them face to face. The contacts between customers with them are just phone and email. So it makes no diference what so ever.

  Forum Editor 10:55 13 Feb 2005

that Dell support is run on a dynamic call allocation system, so when you phone them your call will be routed to any one of a number of call centres - not all of which are in Europe.

  sidecar sid 20:49 14 Feb 2005

This thread is now locked and can not be replied to.

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