DELL Hardward Support? Worth Buying?

  bueller 13:06 28 Feb 2007

I am buying a new DELL pc as I have had 2 DELLS so far and (fingers crossed) no problems

I am tempted to "opt out" of the hardware support as it saves £150 but for some reason I fell a bit wary of not buying it

Are these support options just a rip off or worth it??


  bueller 13:07 28 Feb 2007

sorry for the typo (oops!)

  robbiepaul79 13:24 28 Feb 2007

Im not really sure what this support covers, my thinking is that any problems you have with new kit would be covered by warranty anyway so why would you need support for it, its a case of getting any faulty parts replaced.

Sounds a to me like you dont need it yet i suppose if its 1/2/3 years or more people may say what is another £150 for total piece of mind especially as you are spending £500+ on the new kit anyway.

  [email protected] 14:39 28 Feb 2007

You are covered by UK consumer law for any hardware faults.

Any other problems you run into - just come here for help.

I think the only difference may be that if it does develop a fault, you will have to send it to them to fix rather than an engineer coming to your house but I'm not 100% sure about that. Hopefully someone else will confirm or otherwise.

  [email protected] 14:41 28 Feb 2007

Also, it is advisable to buy it using your credit card as should you run into any problems, the bank has equal liability for sorting it out.

  spuds 14:53 28 Feb 2007

I think that you may find Hardware Support is provided in case there are hardware configuration problems, similar to software configuration problems. Hardware components would be covered under consumer law, if they proved faulty. Dell have a number of warranties 'for peace of mind', but some are not really necessary if you understand the basics of computer technology.

Personally I would save the £150.00, and ask for help and support from the PCA or similar forums.

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