Dell driving me mad

  Kate B 14:28 17 Apr 2005

Last weekend I ordered a 24" monitor from Dell and by Monday the order status screen was suggesting that it would be delivered sometime around the middle of the week. Hurray, I thought.

Since then the estimated delivery date has slipped three times and is now showing the 22nd. What worries me is that the status of the order - "in production as at April 11" has not changed once since I placed the order.

I emailed customer care asking what was happening - no blimmin' response, not even an automated acknowledgment. I've just tried to ring and spent several irritating moments wading through the "choose this option" stuff we must all live with these days.

Finally I get through to an order status line, punch in my order number correctly only to be told by the robot voice that it doesn't exist. So I select the "if you want to speak to a customer representative, press 2" choice - and they're SHUT on Sunday afternoon. Perhaps I should have realised that but the combination of the slipping date, the lack of response to my email and having to wade through all those options before I discover that nobody can deal with me this side of Monday means I'm on the verge of cancelling my order.

Is this an isolated rubbish experience?

  Forum Editor 16:07 17 Apr 2005

Kate, but it's YOUR current one, and I'm with you on the frustration level.

All I can suggest is that you bash away at Dell on monday - not much help I know, but I can't think what other options you have, apart from cancelling your order, and I doubt that you really want to do that.

  Kate B 17:36 17 Apr 2005

Thanks for the supportive voice - I'll let you know how I get on.

  pj123 17:54 17 Apr 2005

Know how you feel. Had a problem over the weekend with another supplier. Website says office hours are Mon-Fri 9-5 Sat-Sun 10-4.

Tried ringing Saturday 1350 but got message.

Office is closed. Please ring Mon-Fri between the hours of 9-5. No mention of Sat and Sun.

  Maverick81 10:07 18 Apr 2005

Its at times like these where you wish "Dell" was available in the shops at least then you could get your hands on the screen !!!



  Jackcoms 13:08 18 Apr 2005

I can understand why you are buying from Dell. You may pay a bit more, but you are paying for a quality product.

I wouldn't use anybody else.

HOWEVER, Dell have never been noted for having the best customer service.

  mcds01 16:00 18 Apr 2005

I hate Dell!!

This forum has quite an interesting thread regarding Dell. I have explained my many experiences with them on there so no point repeating myself:

click here

I am the user "TopDog" if anyones interested.

  Forum Editor 19:23 18 Apr 2005

one of the best monitors to see the light of day since Mr. Sunblest first thought of selling bread that was already sliced is probably a reason for putting up with a tiny bit of hassle - but only a tiny bit.

(Cue for lots of posts about the real inventor of sliced bread).

  Mr Mistoffelees 20:17 18 Apr 2005
  Forum Editor 21:21 18 Apr 2005

I can't wait for my next dinner party conversation.

"Pass the bread please, which reminds me, do you know when sliced bread was invented - and where?"

  Kate B 00:02 19 Apr 2005

Annoyingly I forgot to take the details of the order to work with me this morning so haven't chased Dell but I did come home to a "We tried to deliver" slip from a courier, which I earnestly hope is indeed the monitor that is better than sliced bread. (Actually, I dislike white sliced, but you get my point.) More tomorrow ...

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