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data recovery at pc world

  paulhis777 12:33 26 Jul 2009
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hello need help please
last week i took my pc into pc world to have the data i lost from my D DRIVE recoverd i have 1000`s of photo`s and letters, video`s they made it sound easy saying there would be no problem in the recovery got it back sat, very dissapointed
the data i had was around 150gb
they only recoverd around 300mb !
many zip files that won`t open
so i phoned them up they said to fetch it back in they have had it for a week now !
they said it took 72 hours to recover my data now they say they will do a full recovery ? will that work any help please
thank you paul

  paulhis777 01:22 27 Jul 2009

Hi thanks for your reply
I did not want to go on and on in my first post
I have c drive and d drive so as back up I put all my photo’s and video clips and files to d drive for back up I do have a 500gb external drive also for back up my child has been ill so unable to make back up to my 500gb drive any way 2 weeks ago pc went down I could not restore my pc back to factory setting which I have done myself 3 times before
So I phone the tech guys £1.50 a min!!!!!
He guided me into dos to delete partition 1 he then told me to delete partition 2
Now when he said that I told him I DO NOT WANT TO DELTE DRIVE D AS ALL MY FILES ARE ON THAT DRIVE
But he told me to delete so I did !!!!
So I did restore my pc to factory setting but when I went into drive D all my files where gone I was soooo mad phoned them strait back they told me to take my pc to pc world for data recovery which they had for 5 days I know I had some 150gb of data on that drive 3gb came back ?
Not at all happy so phoned them back they have asked me to take my pc back to them
Been told I have a 200gb drive which is mirrored around 35gb on drive C 160gb on drive D
I don’t know but feel the recovery was stopped perhaps it would of took them to long ?
Because they are over 5,000 files on the folder they have created for me but only 300 photo’s are they Many zip files which cannot be open ? Which are around 2mb to 8 mb
They where so sure it was possible to recover my files
Is it possible or not
Many thanks paul

  paulhis777 21:48 27 Jul 2009

hi
pc world are totaly aware what i was told to do
by the tech guys !
took it to pc world they said no prolblem in getting back my data to me i got back nothing
it took them 72 hours to scan drive D
if they did ?
and another 72 hours to put it back ?
are you thinking it would be inpossable to retrive my data as i have paid them £60
it should of been £99 but i made a fuss about the tech guy
who told me to delate partition 2
well they have my pc now see what happens next i just need to know if i`m in my right to ask for my money back
i`m starting to wonder if he delate that drive on perpass so i would have to take to pc world in that way making money !!!who knows
thanks paul

  Forum Editor 23:59 27 Jul 2009

all the files that were on it will have been lost, and only a specialist data recovery company will be able to retrieve them, and even that isn't 100% certain.

You say you have an external drive as a back up, but you didn't back anything up to it, is that correct?

Backing up files to a different partition on the same physical drive is a very bad idea - if the drive fails you may lose everything, regardless of the partitions things are in.

  paulhis777 00:35 29 Jul 2009

in that case if pc world can`t retrive my data back do i have a good case to demand my money back after all theu said they could !!!!!
thank you paul

  paulhis777 12:41 03 Aug 2009

HELLO ALL
AS YOU KNOW I TOOK MY PC BACK TO PC WORLD FUNNY HOW THIS TIME THEY FOUND ALL MY DATA !!!!!
YES ALL OF IT SOME 150GB
NOW WHY DIDNT THEY DO THAT THE FIRST TIME ?
MANY THANKS FOR ALL YOUR HELP PAUL

  paulhis777 13:23 03 Aug 2009

yeh you said it SHOUTING FOR JOY
paul

  Bailey08787 15:20 03 Aug 2009

they probably forgot to look for the gigs that fell down the back of the sofa

  Bailey08787 16:17 03 Aug 2009

you will of course do well to heed the moral of the story.....

....which is of course to just assume that everything will be a-okay and that backing up is something you can always do tomorrow ;-)

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