Next day delivery on several past orders, so can't complain.Late in the evening one Wednesday I placed an order for some software not realising I already had it built into an existing application so I cancelled the order within a few minutes of ordering.In 'my account' there was no cancel button but there was a 'returns' link.I explained what had happened in the space provided so as I could gain a returns number.I received an email stating that the returns number would be granted and therefore no problems.I noticed that my order had not yet been processed. I received a second email stating that I would have to pay £7.95 +VAT to have it collected."You haven't sent it out yet, I explained"I received a third email on the following Friday that my order had been dispatched.Now, am I right in thinking that the packer read my email or viewed it on a screen "CANCELLED" but sent it out anyway?.. I received the order EIGHT days later.On telephoning them I got a recorded message saying that they don't use telephones anymore.Anyone else have problems with 'returns'?
dabs are organised to process goods in one direction only. ANYTHING that disrupts that causes problems - the cogs aren't made to go in reverse. Be prepared for a battle.
Check for goods on Amazon, there usually cheaper and they have a cancel order button.
... both for the warning and for suggesting to look at Amazon, I never thought of them.Cheers people.
Perhaps I should add that dabs are not unique in their unidirectional way of selling. A number of other organisations operate in the same way.
This thread is now locked and can not be replied to.
Moto G6 Play Review: First Look
iPad 9.7in (2018) review
Comment utiliser Live Photos ?
© Copyright 2018 IDG UK. All Rights Reserved.