There are plenty of us that feel the same way. Customer care in the UK is generally abysmal.
The problem is that we accept it and don't complain enough.
I have recently dealt with both Crucial and Cartridge Co and the service from these people is superb. But having recently dealt with Ebuyer, who don't seem to understand the meaning of customer care, I feel that the only way to deal with these people is not to deal with them.