I'm not often given to doing this for the corporate community but feel I have to give a thumbs-up to Crucial's customer support team.
I'm always impressed when a company individual takes ownership of issues and deals with an enquiry efficiently and non-patronizingly until it's concluded fully, no matter how inept the question may be (that's me folks! :) ) - ps. thank you Gill Smith.
That really tells me something about how good an outfit is likely to be from top to bottom. It prompted me to have a look at the Crucial site under 'About Us' (when was the last time I felt like doing that?). I read the Crucial Promise and immediately realized that they had ticked every one of those lines off perfectly in the course of my enquiry. And all that through an individual point of contact.
I ordered some memory from Crucial on 24/02/05 via there web site.This was delivered on the 25/02/05,15 minutes after delivery all installed and working perfect.Crucial defiantly gets the thumbs up from me a very happy customer.Like Lettervanmam says makes a change from all the bad stuff that you read here about other companies.
It will be a sad day if Crucial lower their level of service to that of most other companies I've dealt with - I cannot fault any aspect of their service so far. And the prices keep on falling! I notice that 512MB of basic PC3200 has just dropped another couple of pounds to £42.29 and that's a delivered price - a month ago it was £10 more. I have had a few email discussions with their staff and they couldn't be more friendly and helpful.