Well just for a change I thought I might sing some praise.
One compaq computer, 4 years old spent it's working life in a factory/office. So I am up-grading with a cd-rom (didn't have one)memeory ect.
It came with no manual or resource disks, loaded with an OEM liensed win 98 no disk.
manual was easy to find but a resource disk for the machine I couldn't. So I e-mailed compaq support with my querry including serial no, sadly mugging had taped in the serial wrong, but within 1/2 hour compaq had e-mailed me with this bit of info.
I e-mailed the corrrect one back, and within hours they replyed with all the info the computer was shiped with, and service pack with link to the site that I required.