I ordered my laptop from them and also a router, usb wireless adaptor, a Western Digital mybook and tv tuner late night on new years day, the mybook came on the 3rd and the laptop on the 4th at 9am, everything else had arrived by lunchtime. Laptop came with no receipt (must have been accidental) so I emailed them, they sent a copy via email to print and one came through in the post 2 days later as well, so they don't ignore you once you have finished buying. They also won PC Pro online retailer of the year 2006 as well (why I chose them) and they certainly lived up to it. I have no problem in recommendin them whatsoever.
And not just online either....A great place to buy a laptop if you are anywhere near Bradford/Leeds. Very keen prices and you can walk in and take it away with you. (There is a small surcharge for credit card payment so use your switch card)