BT INFINITY - Poor Communication?

  onthelimit1 13:22 11 Jun 2012

My local exchange, Baschurch in Shropshire, was one of those to win the Race to Infinity last year with a go-live date of March 2012. Work in the exchange has been done, and one village has consumers connected to this service.

Workmen outside my house (different village, but still supplied by the Baschurch exchange) have been laying the fibre optic cables. BUT, my queries to BT as to when I am likely to be able to change to a high-speed service have been met with a deafening silence. Live chat to a BT 'operative' resulted in "register your interest".

Am I expecting too much?

Is there any other way to find details?

  wiz-king 13:57 11 Jun 2012

Stick in your number and see.

  spuds 14:28 11 Jun 2012

If you use the link wiz-king as provided, it will tell you straight away if Infinity is available to you. If it is not available, you can register an interest for later information.

In my area, some BT subscriber's can get it, other's cannot, even though they are using the same exchange.

  onthelimit1 16:50 11 Jun 2012

I have registered an interest (as provided by the operative) and the new manhole is right outside my house! I don't see why they are unable to give an estimated date now. Just have to be patient I suppose!

  HondaMan 13:42 12 Jun 2012

I find that trying to get hold of anyone to talk to is like walking in treacle in January. Their easy (non) availability is one thing that's stopping me from switching to Infinity. I use Plusnet's high speed connection at 3.8 MBps

  interzone55 16:13 12 Jun 2012

As well as layer the fibre, they also have to site fridge freezer sized comms cabinets in the area.

They need planning permission to put these up, and it may not have been granted yet by your village council.

  Nontek 20:54 12 Jun 2012


3.89Mbs high speed??

I get a regular 36+Mbs with my BT Infinity!

If BT Infinity is available in your area, I would go for it.

  onthelimit1 08:55 13 Jun 2012

alan14. Thanks, I'll contact the local councillor.

  SparkyJack 12:21 13 Jun 2012

As Alan 14 mentions you do need the big green fridge freezer installed adjacent to the existing cabinet

Then it needs fitting out

Then it needs a power supply from the local electricty network

All this a separate operation by different units of BT and the the power utility and is the departmenalized way of doing thinds it is all a long winded process

  onthelimit1 15:45 13 Jun 2012

Hmm. Had an answer from local councillor - no extra cabinets required in this rural location. All connections will be in manholes. Shall wait and see!

  SparkyJack 19:12 13 Jun 2012

I would like to see the councillors thinking on that one

The linrpe that comes your house is where? In frohm out of the ground or in from a pole? The trunk cable from exchange to your location has to go into a distribution box somewhere and they are not usually buried-looding and all that.

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