Been with BT Yahoo Broadband for about 18 months on the higher rate. Dont use anywhere near the allowance so thought I might downgrade. Told I must then sign on for another 12month minimum if I took the slightly cheaper package. However I could leave - giving a months notice and take up a shorter commitment with say, Virgin which may suit me better. I use BT for all my services and bought my equipment from them etc.etc. so much for customer loyalty!!!!!!!