Big Pockets Positive customer care

  jimv7 10:23 17 Mar 2006

I bought a pioneer 109 dvd drive from big Pockets last year, unfortunately the drive developed fault,
I emailed for an rma to return the drive which was recieved promptly.

Big Pockets kept me advised of its reciept and progress with their testing of it.

This morning I recieved a new drive, upgraded to the pioneer 110.

Now thats customer care.

  Stuartli 16:13 17 Mar 2006

Excellent service. Exactly what I would expect from BigPockets, which is why I often mention the company in these forums.

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