Amazon returns

  100andthirty 19:22 14 Feb 2011
Locked

Twice recently I've had to return items to Amazon. One defective, one unsuitable.

as others have reported, it's a very straightforward process at no cost to me except for a little parcel tape.

With the defective item, it was posted back on Saturday and the replacement was with my by Tuesday.

With the unsuitable item it was collected by courier on Friday and the refund was processed on Monday.

Why can't everyone give such good service?

  bremner 16:18 15 Feb 2011

Surely you mean DHL could not deliver the products.

  Simsy 12:10 18 Feb 2011

a replacement for a faulty item, (circa £100 value), delivered before the faulty one had even been collected!

Regards,

Simsy

  rickf 12:20 18 Feb 2011

I think returns from 3rd party sellers take a bit longer though. 5days since I returned an unopened item and still waiting for refund.
I accept that Amazon itself provides a great customer service however. Just wish their 3rd party sellers are as attentive to customer needs.

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