You can email Jeff Bezos:- [email protected]
He has said that he reads lots of customer complaints, but he doesn't respond personally. If your email is one of the lucky ones he may forward it to a senior executive with no text, but a single ?
Anyone at Amazon who gets one of those from Jeff knows that he or she must drop whatever they are doing and sort the problem out. Don't hold your breath though.
While you're waiting for a response, why don't you email customer service and tell them that your complaint is getting quite a readership on our web site? Include a link to this thread - You never know, it just might provoke some action.