ALERT REGARDING ONE-TEL.

  AngeTheHippy 11:07 07 Jul 2004
Locked

Hi all.

I only use my One-Tel phone account to call abroad, never within UK. I've noticed over the past few months, but didn't chase it up, that there were quite a few calls (all itemised)with a duration of 00.00.01 and 00.01.00 (one sec & one minute). Calls to the US or OZ for these durations were charged at 3p/5p. Calls to an Irish mobile that I call charged at 31p. Well, if I phone someone, I phone to talk, which I can assure is longer that 1 minute, so I rang customer care at One-Tel to query these charges. The answer?? NOW GET THIS, she said 'the carriers of the number you're ringing is imposing the charge'. I said 'so they charge even if there is NO REPLY?' answer: yes! I said so One-Tel are charging me, and she said (bless her), 'No, it's the other carriers'... Same thing! I'm still being charged for non connection of calls, whether by One-Tel or by the other carriers! They're on my bill! IS THIS FAIR? Should we be charged if a call just rings with no reply?

I'm dumbstruck......


AngeTheHippy
xx

  spuds 13:16 07 Jul 2004

I had a very long discussion regarding 'itemised bill queries' with BT on this very subject. Didn't get anywhere, and I had to pay the disputed bill's.All to do with the "our service,contacting their service, handshake".I am still unsure to this day, how unreconized phone and mobile phone numbers ended up on my sole usage private telephone account.

  AngeTheHippy 14:48 07 Jul 2004

I agree TBH1 with the call waiting announcement from BT - I think it's a damn cheek, but as they have the monopoly, and they do, regardless of Telewest NTL etc., they can more or less do as they like. It's us poor sods who end up paying the bill at the end of the month, and with (prob)millions of customers, will these providers listen to little us? WILL THEY HELL!!!

I'm very tempted though, to ask OFTEL what the policy is regarding One-Tel's charging in this way. Be interesting what they have to say..

AngeTheHippy
xx

  Stuartli 16:21 07 Jul 2004

click here

Why should it cost 5p to be informed that a number your are ringing is engaged?

No such charges on my bill and I get a lot of engaged calls of this nature when ringing my mate's business number.

  AngeTheHippy 16:31 07 Jul 2004

nice hearing from ya. I use BT, and this seems to be a standard thing when calling BT customers. This bally woman tells me the lines engaged.... I DON'T WANT HER TO TELL ME THAT! I have to pay when she tells me that! I'd rather just get the engaged signal. With One-tel however, you either get the engaged tone, or ringing tone, for which **the cother carriers** charge you for EVEN THOUGH THE CALL'S NOT ANSWERED! Grossly unfair I say...

AngeTheHippy
xx

  Stuartli 17:51 07 Jul 2004

Been doing some checking:

click here

  [email protected] 10:38 10 Jul 2004

I've just signed up with Toucantel click here who have recently dropped the price of their unlimited calls to any UK landline any time of day or night to £9.99 (on top of BT line rental of course).

This seems like a pretty good deal compared to others on the market - there is no minimum contract length and their international rated are good too!

Unlimited is really unlimited - if you wanted to gas for 4 hours then you can without having to redial after 60 minutes as with BT.

You also get £10 added to your account if you refer anyone to them which cant be bad........on that note if you are thinking about opening an account drop me an e-mail because I would be more than happy to refer you :-)

(cant blame a chap for trying).

  spuds 15:13 10 Jul 2004

Back in the days when most homes didn't have a private telephone and mobile phone were unheard off,it was a case of going to the local red phone box. Put your couple of coppers in the box, dial the number and wait for someone to answer. If someone answered it was a case of pressing button 'A'and you carried on with the conversation. If nobody answered that you pressed button 'B' and your coin were returned, so that you could make another attempt later. Now its a case of take your money, and offer a service later.

I would mention that in those days, if you sort advice or wanted to buy something,it was a case of a short distance call, not some call centre thounsand of miles away. But thats progress!.

Appologies to AngeTheHippy for hijacking the thread.

  [email protected] 16:59 10 Jul 2004

I think the 0845 numbers & similarlly national rate numbers cost the same no matter who you are billed by.

I agree they should indeed be got rid of but they are probably money makers so dont hold your breath!

  oresome 22:50 10 Jul 2004

I heard the energy regulator on the news today declaring that the energy providers should produce a standardised charging mechanism so that consumers could readily compare like with like. Of course the exact opposite has occured with both energy and the telecoms market. There are many competing players who produce complicated tariffs to both confuse and discourage comparisons. You only need look at Directory Enquiries as an example of how complicated it can get.

  AngeTheHippy 15:32 13 Jul 2004

Seems like were being ripped off left right and centre!
Not sure if I made myself clear though, One-Tel are charging (or their favourite quote: other carriers) are charging for calls that have been RINGING with no reply at all! No answerphone, no 'this number is engaged' announcement!

I say check and check again - and QUERY if in doubt!

AngeTheHippy
I'll hit 'resolved' even though it isn't...

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