Acer UK don't reply

  [DELETED] 08:22 05 May 2006

E-mailed this company 5 times over the past two weeks, inquiring about a repair re my 19inch monitor as Esplex suggested while waiting in the phone queue!!
I know it will be the last acer product I will purchase.
Very poor service.

  Diodorus Siculus 08:35 05 May 2006

Acer House
1 London Road

TELEPHONE: 01753 487000

  [DELETED] 08:37 05 May 2006

Thanks, will give them a call.

  [DELETED] 09:04 05 May 2006

Acer Technical Support
Tel: 0870 8531000
Fax: 0870 8531004

Also see this forum thread click here

  [DELETED] 09:15 05 May 2006

Esplex are the official UK Acer repair people. I recently took out a 3 year extended warranty (Acer's own) for £45+VAT from ebuyer. All the paper work was completed (efficiently) by Esplex.

Acer's response to emails is about as bad as you can get. They have [email protected] as their main contact and responses time is about 7 days. If the content of their response was good I could put up with that but their responses are poor and often inaccurate. Usually they simply don't reply. Pity because their products are good. But I'll think twice before I buy Acer brand again. I guess they are growing very quickly and their management aren't upto the job (because if they were these problems would have been solved long ago).

  HondaMan 09:36 05 May 2006

When I was in the market for a laptop, Acer was my first choice. I eventually bought an AJP. Why? Simple - Acer would not respond to my queries about the computer and upgraqdes that I wanted.

Oh, and if you are wondering, the AJP 6000N has been great - no problems. But I have upgraded the HDD to 100MB and the memory to 2GB, now it flies!

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