I think you missed the point, we were talking about the service that we received from acer not the web site. I have just spent 15mins on the UK website and found it no problem at all, I clicked on all their clearly labled links an was passed through to each area that I wanted to go with no confusion at all. Indeed I found it good, even a link to recalls etc.
I know that I should not rise to the unfounded statement that you have just made but you really have not done your homework on the persons adding to this thread. Just making an off the cuff statement that you cannot substantiate.