"hi jason, iam with supanet and they want £50 to give me a mac code they say someone else deals with this what can i do regards john."
Charging to issue a MAC code is unusual, unfortunately since Supanet is not part of the MAC code of conduct this means that they are under no obligation to issue you with a MAC code either.
The charge you're talking about might be a cancellation fee since ISP's usually charge between £50-70 if you try to leave inside the initial contract period.
If you're outside of the initial 12 month contract period then you're being charged unncessarily for a MAC code. Orange is also considering a similar charge.
So what can you do? Well there are three choices:
i) Pay the £50 fee and switch to a more competitive provider
ii) Don't pay the £50 fee and instruct BT to switch off your broadband connection and then 2-3 weeks later your new ISP should be able to get it connected again, (this means a loss of service for a few weeks)
iii) Refuse to pay the £50 fee and fight Supanet to issue you your MAC code for free, (could take ages and cost money and more importantly they don't need to issue you with a MAC code as they did not sign up to the scheme.
Let me know how you get on?
.......having looked at that, it doesn't look like I have much of a leg to stand on :-(
Unless I’m missing something, this should no longer be a problem.
As from last Wednesday (14th Feb) there have been compulsory rules in place governing the issuing and acceptance of MACs. At this stage, the rules do not apply to broadband via cable, wireless, satellite or from fully unbundled services. I’m not sure if the ISP in question falls into the latter category but if not they will be covered by these compulsory rules.
One of these rules states:
The provider is not allowed to charge for issuing a Migration Authorisation Code.