new emachine laptop power cord/dc jack problem

  Old Town Steve 11:02 30 Dec 2008
Locked

Hi All,
I purchased a emachine e510 laptop for my daughter and there is an intermitent fault with the power cable/dc jack! The problem is as follows: when pluged in for charging if you have it on your lap any movement causes a disconection (plug is in tight), if you remove and re-plug in all is well for another period of time. If left still on a flat surface on charge it is OK. I've e-mailed the emachines customer service (still waiting for a reply), but wondered if there is a simply solution to this?

Cheers

Steve

  canarieslover 11:43 30 Dec 2008

Sounds like a loose connection. If its on the motherboard it can be repaired but look at a fairly hefty bill for doing it. If its a new laptop then take it back as it won't get any better.

  Halmer 11:54 30 Dec 2008

and it's fairly common. More than likely a broken solder inside the laptop but worth trying another lead if you can get hold of a compatible one. I bought an extra one off e-bay as a spare.

  Taff™ 11:55 30 Dec 2008

You should be in Consumerwatch Forum really but here`s my opinion. Firstly, a problem with the DC jack as you describe is unlikely to go away. They are very often the weakest part of some laptops and the jack is prone to break away internally from the motherboard. Repair is for a specialist only. Secondly, is this "new" laptop still under warranty? If so take it back to the retailer who sold it to you and demonstrate the fault and request a replacement or refund. You should remember that if it is less than 12 months old your contract is with the retailer and not the manufacturer. Dealing Direct with the manufacturer could allow the retailer to avoid it`s obligations under the Sale of Good Act.

  Halmer 11:56 30 Dec 2008

although I suspect that my son had caused it by sitting with the laptop on his knee and fidgeting, scratching etc etc.

  Halmer 11:56 30 Dec 2008

teenage lads do............................

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