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MacBook Air 2015 wifi problem O/S Catalina 10.15.4

  thood 23:42 14 May 2020

Catalina 10.15.4. Spoke with Apple 3 times. Now in email assistance with them on this issue. Unusual situation. Faithful Mac user 15+ years. WiFi "disappeared from the MB Air. The wifi icon in the menu bar is faded. Cannot access wifi. No networks show up in "network", only the Bluetooth option. I can access internet via connecting the MB air to iPhone hotspot. My MacBook Pro, 2 iPhones and iPad all connect to wifi with no issues. My other option is to send to Apple. If it is a hardware issue $475+ USD to repair. Suggestions?

  HondaMan 20:27 15 May 2020

How old is the Mac and how much memory?

  Tom Hood 22:20 15 May 2020

2015 8G 256K

  Tom Hood 14:26 17 May 2020

256G

  Jollyjohn 14:36 17 May 2020

Stick a USB WiFi dongle in and see if that connects.

  Tom Hood 15:46 17 May 2020

Good idea. Will try today.

  thood 14:52 18 May 2020

no luck thanks

  bremner 16:56 18 May 2020

This indicates that the problem is with the software rather than the hardware. I assume Apple have gone through your Network settings to ensure that is all set correctly. Could you get hold of a USB to Ethernet adapter and try a wired connection to your router?

  Tom Hood 18:33 18 May 2020

Did a wired/usb hot spot and it worked. Was going to reinstall the OS but cannot do it w hotspot.

  Jollyjohn 09:53 19 May 2020

I was going to suggest an Ethernet cable but I see from here click here that is not an option unless you can get hold of an adapter.

  Jollyjohn 09:59 19 May 2020

Also see here click here Second paragraph of reply. Did you disable yor onboard wifi to try the usb dongle?

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