IPhone lost shows offline in icloud

  Vbviki 18:10 03 Jan 2018
Locked

last week i lost my iphone x(ios 11.2), we try to track though icloud, it says iphone is offline, so we turned on lost mode and playsound in icloud, it says it will resume lost mode and play sound when it is connect to network or wifi, after 4 days my friends and parents(they received because i added them as emergency contacts) recived a text message says "your iphone has been located at __(location url)" when i clicked that url it logged in to icloud, still it was offline after few mins when i login icloud it says "no device is registered" in icloud settings my device history is there. i enable passcode and facelock, i realy didnot understand this behaviour of "offline" to "no device registered in icloud" except me no one knows my icloud password, can anyone know why it happend like that.

  Forum Editor 09:51 04 Jan 2018

This can get complicated, and I think your best bet is to contact Apple support for advice.

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