iMac freezes on start up page

  Heath138 11:21 06 Aug 2018

Yesterday. We came to our iMac and it was off. Tried to turn it on and nothing. Changed the fuse in the plug and it started up. However we have the apple logo come on and the spinning wheel, but after a minute the wheel freezes. We have left it on and nothing. Tried several times. I think our iMac. Is 2011 and was running Mac OS X snow leopard but think the children upgraded it about two years ago. Can anyone help. Like a fool nothing is backed up on this.

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