How can I unlock an iPad?

  mbc 19:19 11 Nov 2013

Grandchild playing on iPad denies doing anything-'It just happened'. Basically the pad is locked with a lock symbol showing showing at top of screen. Have gone through all usual re-setting and restoring procedures and iTunes says it is successful,but is still locked and cannot get configuration procedure started. First generation machine. Please help.

  Fruit Bat /\0/\ 19:38 11 Nov 2013

you will have to erase/restore the device, have you tried?

  • Open iTunes on your computer

  • Connect the iOS device directly to a USB port on the computer

  • Turn off the iOS device (hold down the sleep/wake button on the top) until you see the red slider and slide the red slider across to the right OR until the device simply shuts off, if locked up.

  • Hold down the sleep/wake button (on the top) AND the home button (on the front) for 10 seconds

  • Release the sleep/wake button but CONTINUE to hold the home button, until...

  • iTunes should pop up and tell you it’s found a device in recovery mode, click ok and continue along for the restore

  mbc 20:05 11 Nov 2013

Fruit Bat- done all that (3 times). iTunes says all is OK, but it is still locked.

  Woolwell 20:44 11 Nov 2013

Is it a lock with a circle around it? If so all they have done is stopped the screen rotating. ipad3 discussion - but should be the same.

  mbc 21:22 11 Nov 2013

No circle, just a small lock at the top of the screen. I have successfully restored the machine, and re-installed basic software, ie without apps. The config screen appears, but I cannot move the slider.

  Woolwell 22:28 11 Nov 2013

Does it go if you use the sleep/wake button?

  mbc 11:45 12 Nov 2013

Woolwell-no. Have just done yet another restore and update from recovery mode, and set it up as new iPad (ie factory settings) still locked on 'Location Services' screen, yet when I press on/off button the off slider works. The 'my iPad' icon appears in itunes, but when I click on it the icon disappears and itunes does not recognise that the iPad is connected. I must be doing everything correctly. Have tried Apple help site with no luck, have tried contacting Apple but am refused support as it out of time,

  tonyq 12:20 12 Nov 2013

MBC, your best bet may be to do a search in the following forum,if you cannot find what you want then register and post your question.

click here

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