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Apple iPod Nano Shuffle - can't delete or add file

  When In Rome 14:00 18 Sep 2018
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So I found a replacement iPod Nano Shuffle but I cannot do any of the following:

Delete existing music Add any files to it

I managed to change the name from CHRIS but it still shows as CHRIS in iTunes

It just refuses to do anything, according to the deletion methods offered you should get a right-click on drop down to delete songs and when synching it is meant to erase previous data but doesn't, this is all very frustrating because I have no idea what to do about it, can anyone help please?

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