Apple ID (iCloud Id) question

  Sargan 17:53 05 Nov 2018
Locked

Help – a bit convoluted My Father (90 yr old) has moved out of his house into a retirement home, and terminated his ISP (btinternet) and the email address that was provided by them. This email address is the one that is linked to his AppleID For the past 3 years he has used a different email address for normal email (not btinternet)

His MacBook is on -line happily with WiFi ….. though he was not receiving any emails, we reset his email password (by using a webmail connection) This new password & email account working fine on another device. However when we try to enter his new email password on Macbook … get error “Unable to verify account name & password” Could this be due to fact that his iCloud account is now offline, currently he can’t remember his iCloud password – but in any event it is linked to old btinternet email address which is no more.

So do I need to somehow link his apple ID and iCloud account to his current ‘working’ email address. If so how do I do this …. And particularly how do I do this for him if he cannot recall password.

This relates to a MacBook Pro, running High Sierra 10.13.6

  Forum Editor 13:53 14 Nov 2018
  Laim Neeson 06:43 15 Nov 2018

Good article.

One problem as your Father cannot remember his iCloud password, I think the above is actually pointless.

  1. Log out of ALL devices using the current Apple ID – every Mac, iPhone, iPad, etc
  2. Go to the Apple ID management website https:~ //appleid.apple.com/ and sign in to your Apple ID

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