Account exists but cannot receive email

  cavar 11:50 22 Apr 2018

Mail program works but one email account will not receive email though it says the account exists

  mgmcc 12:19 22 Apr 2018

You haven't given much information - mail program, POP3 or IMAP, does the account already have some received messages in it?

If you have just set it up and don't have any messages you need to keep (POP3) then you could try deleting the account and setting it up again. With IMAP, messages are stored on the provider's server so they would be retrieved again if the account is deleted.

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