Mega auction site eBay was down for most of the morning of August 23. eBay sites around the world were affected, including US, UK, Germany, Italy and Australia.
While eBay has since claimed that the site is back to "near 100% functionality" the login problems were still intermittant on Sunday August 25.
eBay had "scheduled maintenance" from 7-9am GMT on August 23. 2013, but this severely overran, with the site either unavailable or refusing to log users in past 11am. Reports indicate that the outage lasted into the early afternoon (UK time).
Reports from around Europe report similar eBay login problems in Germany and Italy, although the German eBay site is now operational.
eBay has confirmed that the downtime was planned – although not for as long as the site has been out of order:
"The eBay system is undergoing scheduled general maintenance which has been previously announced. During this maintenance period, certain eBay features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused," a spokesperson said.
At 9.46am eBay apologized for the lengthy disruption that is stopping people bidding on items, selling products or paying for purchases.
“The eBay system is undergoing scheduled general maintenance. This maintenance work has run longer than planned. During this maintenance period, certain eBay features may be intermittently unavailable or slow.
“We will update you with more information and actions taken soon.
“We apologise for any inconvenience caused. “
eBay's sincere regret
The next day (August 24) eBay continued its apology: "From 07:45 am BST to 02:00 pm BST on 23 August, several eBay sites and customer service platforms around the world experienced intermittent outages. These outages were the result of technical issues which occurred during regularly scheduled maintenance.
"We've resolved the core technical issues and all eBay sites and customer service functions are up and running again, with near 100% functionality. We are now working to build additional safeguards into the maintenance process to prevent this from happening again.
"We'd like to assure you that at no point during this incident was any personal information at risk.
"Sellers that were impacted by this outage are covered by the protections in our site outage policy. We will provide impacted sellers with additional information regarding applicable credits in the coming days.
"Our top priority is to deliver the best experience to our buyers and sellers. We understand the high expectations our community has for our platform, and we sincerely regret that we did not live up to some of those expectations on Friday."
Furious bidders have taken to Twitter to moan about the eBay outage.
“Pretty poor show from ebay. Site down for 'scheduled maintenance' during UK business hours that no one was warned about, & no answers to qs,” was a fairly typical tweet from a UK user.
On message boards eBay sellers were expecting heavy losses caused by the eBay outage.
"I'm expecting to loose [sic] around £50 per hour whilst ebay is down. Currently I expect to be out of pocket by around £200 and the clock is ticking - for people thinking eBay will react to threatening to close your seller account, they won't. The best we can hope for is a little compensation but eBay is like being in an abusive relationship. Yes, you can choose to leave but will you ever? No, Exactly," wrote one seller on Yahoo Answers.