A class-action suit in the US claims Microsoft’s Xbox 360 consoles damage game discs.
Filed on Monday in the US District court for the Southern District of Florida, the suit claims that Xbox 360s scratch game discs, making them unusable. Thousands of people have been affected by and have complained to Microsoft about the problem, the suit claims.
While Microsoft hasn't yet evaluated the suit, it says it hasn't heard a significant number of complaints. "Out of the millions of Xbox consoles in use, Microsoft has not received any widespread reports of Xbox 360s scratching discs," said Jack Evans, a Microsoft spokesman.
The problem isn't limited to the US, the suit says. It describes a television programme that aired in the Netherlands earlier this year detailing complaints by Xbox 360 users and including results of lab tests that resulted in disc scratching by some of the consoles.
Microsoft offers a worldwide disc replacement programme for games that it authors. A user can send a damaged disc back to Microsoft plus $20 and receive a replacement. Microsoft also will examine and repair consoles that consumers believe may have scratched discs, the company said.
The suit details the experience of Jorge Brouwer, the plaintiff in the case. He said that his two games stopped working on his new Xbox 360. When he called customer support and mentioned that he noticed scratches on the discs, customer support advised him to buy replacement discs. He also said that customer support wouldn't acknowledge that the console might be to blame.
The suit asks for damages over $5m and the repair of Xbox 360s that cause the scratching and replacement of damaged discs.