The Hong Kong-based company Shangri-La Hotels and Resorts hooked up with Verizon cloud computing solution when it needed to migrate its online IT infrastructure and assets.
The company has more than 80 hotels, with over 34,000 rooms, which it either owns or manages, or both, under the Shangri-La brand.
According to a media statement from Verizon, the hotel chain decided to centralise its IT infrastructure to better align its processes and systems in support of its customers, with a particular focus on its website and guest reservations system.
Due to the flexible nature of the hospitality industry, the company decided to look to a cloud-based solution, which would enable it to leverage additional capacity on demand during peak booking periods.
"Our website is our window to the world, and our reservations system a critical customer touch point," said Shangri-La Hotels and Resorts Vice President, Digital Marketing, Michael Leong. "We handle hundreds of thousands of page views and guest bookings on a daily basis, coming both direct and through the travel trade. So it was of paramount importance that our service migration was seamless, without any interruption to service availability."
Shangri-La Hotels and Resorts chose Verizon due to its proven ability to deliver a highly scalable, secure and efficient cloud environment, and the company's global reach and expertise. Verizon was also a known quantity to Shangri-La Hotels and Resorts, as it already provided global network infrastructure services and support.
Verizon's professional services team collaborated closely with the internal IT team on an intensive migration planning and delivery process to safeguard against business disruptions, Verizon said in its statement.