TeamViewer 14 is the latest portable version of the popular remote access/control program.

We handle support for novice computer users and you’ll be surprised how many of these customers do not understand the basics of computing. Sell them security software and many can’t install the new suite as they’ve never fully removed the previous suite. So frustrating.

The easiest solution is to employ TeamViewer and remotely advise the user via their computer than either over the phone or by email. It’s quicker to perform a task yourself than guide, which has made the likes of TeamViewer a godsend for any remote support facility.

As with previous editions, you can use it to access your own computer across the internet, maybe recovering some important document you've left at home. Or you can use it to remotely control another PC where TeamViewer is also installed; so if a friend's having technical troubles, you can log on to their system, even through most firewalls, and troubleshoot the computer as though you were sitting in front of it.

What's new in TeamViewer 15.4 (see the changelog for more)?

- Control TeamViewer Pilot usage and access rights throughout your organization using rules you configure within the Management Console.
- The possibility to send key combinations such as [Alt]+[Tab] or [Windows]+[R] is now available!
- When connecting from Linux to Windows, it's now possible to transmit various key combinations: switching the applications on Windows by using [Alt]+[Tab], opening the run command with [Windows]+[R], and so on.
- The MSI installer now offers the possibility to import the *.tvopt format which is generated when exporting options from a TeamViewer client. The import of a '.reg file is still possible.
- You can no longer start a direct file transfer to a remote system with restricted folder permissions (like macOS 10.15) without allowing full disk access in advance to prevent the client from becoming unresponsive. Within the session you need at least the possibility to view and control the remote screen on restricted systems.
- You can now also copy screenshots within a session from the Snip & Sketch tool and paste them on the other side of the connection.
- A new MSI parameter called "SETTINGSFILE" has been introduced, which allows to specify a path to a *.tvopt option file.
- Android devices that are not supported by ARCore can now connect to an augmented reality session. The session will run in compatibility mode (2D).
- You can now record augmented reality sessions and save them for documentation and training.
- You can now see the fingerprint of your partner's device in the log files.

Verdict

Remote connections made easy - TeamViewer is a simple solution to a potentially complicated problem