Samsung Galaxy Note 7 review: Phone is discontinued

Update 11 October (part 2): Just hours after the below news, Samsung has decided to permanently discontinue the Galaxy Note 7. "We can confirm the report that Samsung has permanently discontinued the production of Galaxy Note7," the firm said in a statement.

Update 11 October: Following the continued issues with Note 7 batteries, Samsung has finally decided to stop sales completely, and the exchange programme, while it investigates further. This could well be the end of the Note 7 for good but we'll be keeping an eye on the situation going forward. For now, power down and do not use the Note 7 if you have one. Take it back to the retailer for a refund or to exchange it for a different model.

Samsung said: "We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place."

"We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available."

Update 10 October: After seemingly replacing phones and batteries successfully, Samsung has halted production of the Note 7 due to more problems. Via The Verge, a total of three replacement device have caught fire. Two US mobile networks have stopped selling the phone. Until Samsung sorts out this major issue we don't advice purchasing a Note 7. Samsung said: "We are temporarily adjusting the Galaxy Note7 production schedule in order to take further steps to ensure quality and safety matters."

Head to this Samsung page if you have a Note 7 which needs replacing or contact the retailer you purchased it from for a full refund.

Update 2 September 2016: The Note 7 should have gone on sale today, but Samsung has had to stop sales and offer to replace handsets that are already with customers following an issue being found with its battery cells. According to an official statement from Samsung, "there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7." A company statement on the Samsung Korea site appears to suggest this delay will push back the on sale date by a couple of weeks.

Samsung UK has offered the following information: "For UK customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks. For more information customers need to contact the customer service team on 0330 7261000."

It's no secret that Samsung has launched the Galaxy Note 7, a new smartphone for 2016 aiming to be one of the best Android phones you can buy. Instead of waiting until IFA in Berlin, Samsung has announced the Note 7 at various locations around the globe. Here's our Samsung Galaxy Note 7 review. See also: Best phones 2016.

Before we dive into the review, you might be wondering what happened to the Galaxy Note 6 – considering the Note5 didn't even get a proper UK launch. Well Samsung wants to keep the Note range in-line with the Galaxy S range. Afterall, it does make sense if all the phones launched in the same year have the same model number.

Samsung Galaxy Note 7 review: Price UK

The Galaxy Note7 release date in the UK is 2 Septmber with the option to pre-order from 16 August. The Note7 price, via MobileFun, is £749 SIM-free which is rather expensive. Carphone Warehouse has it SIM-free for a slightly more reasonable price of £699.

If you pre-order then you'll get the phone three days early and Samsung will also throw in a free GearVR when you buy from selected retailers so look out for the deal.

Although the price is pretty high, when you consider that the iPhone 6S Plus with 64GB of storage is also £699, the Note 7 doesn't seem so bad. After all, the iPhone doesn't have features such as the S Pen, expandable storage, waterproofing and more.

If the price is a bit high for you (still talking SIM-free) then bear in mind that the S7 edge is pretty similar and can be bought for under £600. MobileFun has the gold model for £579, for example.

Also see: Best Galaxy Note 7 deals.

Note7 colours and design

Galaxy Note 7: Podcast discussion


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