QUESTION I recently bought a Palicomp PC running Windows 7 64bit and a 512MB ATI Radeon HD 5450 graphics cards. The screen frequently freezes and reports the error message: 'Display Driver 'AMD driver' stopped responding and has successfully recovered'.
Disabling the ATI drivers fixes the problem, but also removes some functionality. Palicomp advised me to uninstall and reinstall the drivers, but this didn’t solve the problem. A Google search for answers has revealed several other users of this graphics card with the same problem. Is there a definitive fix, please? Richard Thompson
HELPROOM ANSWER Palicomp has assured us that your specific problem is down to a faulty graphics card.
It will be sending you a replacement card. However, since this appears to be a common issue, the following suggestions may be of use to other readers.
This error message often pops up when graphics-card drivers haven’t been completely uninstalled and Windows is still trying to use the old driver.
First, download the latest driver for your graphics card from ati.com – but don’t install it yet. Click Start, Control Panel, Program and Features, then remove the old driver and restart the machine.
Next, type Device Manager in the Start menu Search bar to bring up the Device Manager. Expand the entry for ‘Display adaptors’ and double-click your graphics card to reveal its Properties. Click the Driver tab and jot down the version noted there.
Click ‘Uninstall’ and select ‘Delete the driver software for this device’. Click Ok and restart the computer.
Allow Windows to install the generic ATI driver when it starts up, then head back to the Device Manager and compare the driver version numbers. If it’s the same as before, you’ll need to repeat this process. Install the new driver and restart the PC.
If this doesn’t fix your problem, check that any onboard graphics chips are disabled in the Bios. You should also update the Bios and motherboard drivers.