windows update and scannow not working

  eurosteve 20:55 09 Mar 2014
Locked

Have had problems with windows update for a long time and keep trying hotfixes etc. recently tried to download adobe pdf reader which threw up ox80073712 / 1935 error. tried to scannow from elevated command which does not function.

bought this laptop with win 7 already installed so have no discs to reinstall with.

any suggestions ?

Thanks

  xania 09:44 10 Mar 2014

If you did not receive disks, you should have a restore partition on the hard drive and instructions on how to return your laptop to factory settings. Instructions on how to run this facility should be in your documentation, but if not, press F8 continually on switching on your laptop and one of the options will be to repair the system.

Be warned that running this facility will destroy all your data, so make sure that you have it all backed up before you run the facility

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